
A new online Word of Mouth Marketing research study conducted by OTX confirms the value of brands engaging directly with consumers online. The initial findings of the new study, “The Impact of Social Media on Purchase Behavior,” revealed that 54% of consumers agree that information from a brand representative would be more valuable than what is typically found on a company website.
In addition, 63% of consumers would like to share their opinions about a brand or product with a representative, and 67% of consumers are likely to pass along information from a brand representative to other people. Just as important, 57% of consumers are likely to take action based on the information from the brand representative, such as shop at the retailer, buy the product, etc.
The study was commissioned by DEI Worldwide, a leading social media marketing agency with specialties in conversational outreach, integrated strategies, market research & application development, to gain valuable intelligence on how consumers interact with and perceive information coming directly from conversations with a brand online.
In an effort to help brands determine if Word of Mouth and Social Media Marketing is relevant for their product, DEI is using the data from the study to launch a new Social Media Analyzer tool on the DEI website. Starting today, brands can access select questions from the study to see how their target audience (by age group) uses social media, in comparison to corporate websites, to make purchase decisions.
“62% of consumers responded that information from a brand representative would be more valuable than advertisements or promotional materials,” said Lou Cuming, chief operating officer of DEI Worldwide. “These findings are particularly interesting because they support what we have been saying all along, that Word of Mouth is a valuable marketing tool that should be combined with traditional media to create an integrated marketing strategy.”
According to the research findings, people rely on social media websites as much as company websites for product information and 70% of consumers have visited a social media website such as message board, social network, Instant Messenger, Blog, Video Sharing Site or Chat Room in order to get information on a company, brand or product.
The survey also showed that people who search information exclusively via social media websites are more likely to spread the word. More than one-third of consumers have passed along information found online and among those, six out of 10 used social media websites to pass along the information. 74% claimed that most of the information they passed along was positive.
“Word of Mouth is a strategy that brands are evaluating more than ever and this survey certainly supports that consumers are placing a high value on information about brands found in social media environments and that interactions with brand representatives are perceived to have real benefits,” said Erik Rabasca, VP Social Media at PHD.